Camplax1. How long records are kept
Camplax keeps information only as long as it needs to provide the service, keep it secure, resolve disputes, and comply with law. History windows follow your plan, so a bigger plan keeps more.
| Information | How long |
|---|---|
| Sent-mail log | Kept for your plan’s history window: 7 days on Indie, 14 on Pro, 30 on Scale. Moving to a smaller plan removes anything older than that plan keeps. |
| Analytics events | Kept for your plan’s history window: 7 days on Indie, 14 on Pro, 30 on Scale. Moving to a smaller plan removes anything older than that plan keeps. |
| Webhook deliveries | Kept for your plan’s history window: 7 days on Indie, 14 on Pro, 30 on Scale. Moving to a smaller plan removes anything older than that plan keeps. A delivery still being retried is kept until it finishes. |
| Activity and audit feed | Kept for your plan’s history window: 7 days on Indie, 14 on Pro, 30 on Scale. Moving to a smaller plan removes anything older than that plan keeps. |
| Old deploys you can roll back to | Kept for your plan’s history window: 7 days on Indie, 14 on Pro, 30 on Scale. Moving to a smaller plan removes anything older than that plan keeps. The deploy that is live is always kept. |
| Database backups | Your plan’s restore window: 7 days on Indie, 14 on Pro and 30 on Scale. Deleted with the environment they belong to, except the one final copy a project deletion takes, which is deleted 30 days later. |
| Customer code, files, database data, and deployment configuration | Until you delete it or the project. Deleting the project removes it through the offboarding below. If the account’s plan is not paid, its apps stop at once and are kept for 30 days; if it is still not paid then, every project the account owns is deleted the same way. Camplax emails the date when the apps stop, a week before and the day before. |
| Account, team, and project details | While the account is open. After an account is deleted, its details can remain in Camplax’s backups of activity records for up to 38 days, and are then gone. |
| Billing and tax records | As long as tax and accounting law requires. |
| Support messages, abuse reports, and legal notices | As long as needed to handle the request and any dispute or legal obligation that follows. Reports of child sexual abuse material are preserved for at least one year after they are made to NCMEC, as United States law requires. |
| Accounts closed for abusing the platform | A one-way hash of the account’s email address, kept after the account is deleted so the same address cannot sign up again. It is not the address itself, but someone who already knows an address could check it against the hash. It is kept while the account’s record exists, and deleted once the ban is two years old and the account has been deleted. |
2. Project deletion
Only an authorised owner can delete a project, after confirming it is them. Camplax then runs a tracked offboarding: it stops and removes compute, revokes credentials and sessions, removes the project’s database, backups and files, detaches its domains, releases its mail domains and inboxes, and deletes the related platform records. A step that fails is retried, not silently abandoned.
Camplax keeps one final copy of each of the project’s databases for 30 days after the deletion finishes, so a project deleted by mistake can be recovered by support, and then deletes it.
Deletion does not let anyone keep using old credentials. It does not reach copies the law requires Camplax to keep, such as billing records.
3. Backups, restore, and exports
Every app’s database keeps a continuous backup, and you can restore it to any moment in your plan’s restore window: 7 days on Indie, 14 on Pro and 30 on Scale. You can also download a dump of your database at any time from Settings → Data. How both work is in the database docs.
When you restore production to an earlier moment, the database it replaced is kept, stopped, for 3 days so the restore can be undone, and is then deleted with its backups.
4. Requests and questions
Account owners delete a project from its Settings page in the console. For privacy requests, write to [[privacy contact email and postal address]]. Camplax verifies authority before deleting or disclosing project data and keeps a minimal record of the request and its outcome.