CamplaxSupport routes
| Need help with | Where to go |
|---|---|
| Existing project or account | Sign in and use the Support page so the request is associated with the right account. |
| Billing, cancellation, or refund | [[billing support email]]. Include the account email and charge reference; never send full card data. |
| Privacy request | [[privacy contact email and postal address]]. |
| Security vulnerability in Camplax | The report form, choosing “A security problem in Camplax itself”. Do not include credentials or exploit code in a public post. |
| Abuse, copyright, illegal content, or child safety | The report form. |
| Legal notice | [[legal notice email and postal address]]. |
What to include
Tell us the project name, the email on the account, a concise description, timestamps, and any safe-to-share request or incident identifiers. Redact secrets, access tokens, passwords, and payment-card numbers. We may ask you to verify account authority before discussing project information.
Support and incidents
For a service-wide problem, check the Status & Incidents page and then use the support route if your project needs individual help. Automated support tools cannot make billing, refund, legal, security, or account-access commitments; those cases always reach a person.