CamplaxOwner and counsel must approve the exact refund, tax, credit-expiry, and cancellation terms below. The live checkout must show the same material terms and give account owners a simple way to stop future recurring charges.
1. Plan and prepaid-credit prices
Platform access is $20 per month at launch. Prepaid credit packs are $5, $20, and $50. Credits fund variable-cost services, including AI, and usage stops when the relevant balance reaches zero. The checkout must show the total payable amount, taxes where applicable, renewal cadence, and what the purchase covers before a customer gives payment consent.
2. Renewal and cancellation
The $20 plan renews monthly until cancelled. A project owner or billing-authorised person must be able to cancel through the account billing controls or the public support channel without an unreasonable barrier. Cancellation stops the next renewal; access remains available through the already-paid period unless an immediate termination is requested or required for security.
[[Insert the verified self-service cancellation path and the staffed public support email here. Do not claim self-service cancellation until the control is live.]]
3. Draft refund rules for approval
- Camplax will review duplicate, unauthorized, or mistaken platform charges promptly and correct confirmed billing errors.
- Unless law requires otherwise, a cancelled monthly platform term is not prorated after the term has started.
- Unused prepaid credits are non-refundable except for a confirmed duplicate, unauthorized, or erroneous purchase, or where law requires a refund.
- Credit balances do not automatically renew and must not be used to create surprise card charges.
[[Counsel must validate this policy for each selling jurisdiction, including consumer withdrawal, tax, chargeback, and credit-expiry rules.]]
4. Refund requests and disputes
Send a billing question or refund request to [[billing support email]] with the account email, invoice or charge reference, and a short explanation. Do not send full card numbers or passwords. Camplax will acknowledge the request through the verified support channel and keep a record of the outcome.
5. Changes
Changes to price, renewal, or refund rules apply only with the notice and consent required by law and by the applicable customer agreement. Camplax will not retroactively change the treatment of a payment already made.